Navigation
Most popular FAQs ![RSS](images/feed.png)
- I am receiving error code 1150 during installation, what ... (140013 views)
- How do I add my own company logo and ... (139361 views)
- Dongle Error code 028, what does it mean? (135521 views)
- How do I define my default conservatory options for ... (129050 views)
- How do I add my company logo and information ... (128547 views)
- How do i email my design on screen to ... (125628 views)
- How do I define my default conservatory options for ... (125529 views)
- Dongle Error code 025, what does it mean? (123900 views)
- I have used the software before and now wish ... (123163 views)
- How do I change the currency symbol in ComfortableStyle ... (121503 views)
Latest FAQs ![RSS](images/feed.png)
- In style admin I have deleted an entire window ... (2010-09-24 12:03)
- I have used the software before and now wish ... (2010-08-24 15:52)
- How can I change the page set up for ... (2010-08-24 15:43)
- How do I change the currency symbol in ComfortableStyle ... (2010-03-29 17:31)
- When i try to start up my software it ... (2010-03-29 17:17)
Common Dongle Problems » Dongle Error Codes and what they mean
Dongle Error code 028, what does it mean?
Dongle Error code 028 is displayed when the software cannot locate a dongle on a computer.
This error can also be generated if there is a problem accessing the dongle.
Resolution:
First check to make sure the dongle is plugged in.
If the dongle is plugged in and it is not lit proceed as follows:
- Remove the dongle
- Re-insert the dongle in to either the same or an alternate USB port. If it does not light up proceed to step 3 below.
- Upon inserting the dongle windows should display a message that tells you it has found new hardware. You should follow the prompts allowing windows to locate and install the correct drivers.
- If step 3 above was required, the dongle should now light up
If the software still does not run after following the above options, it could be that you are using an older dongle from a previous system you have. This is common practice whereby upon upgrading a package you will have your existing dongle updated. If this is the case, please follow these instructions:
- Click on the following link in your computers start menu:
Start/All Programs/ComfortableSoftware.com/(Name of your product)/Dongle Tools (or shortcuts)/Install Previous Dongle DLL/ - A dongle driver install routine will shortly start; allow it to install the update on your computer.
- After installing the above update try running the software.
If all of the above fails you will need to contact our support department.
Information on the support we offer can be found here: www.comfortablesoftware.com/support.html
Tags: -
Related entries:
- Dongle Error code 01, what does it mean?
- Dongle Error code 025, what does it mean?
- I get a dongle error when starting the software?
- I get a dongle error when starting ComfortableStyle?
- I am receiving error code 1150 during installation, what does this mean?
Author: Comfortable Support
Revision: 1.4
You cannot comment on this entry