ComfortableConservatories » Generic issues across versions

ID #1103

I cannot seem to add any tile or slate styles to my soild roof section, all I see is a white roof?

This could be for one of 2 reasons.

  1. The most likely cause is that you are using the wrong option to make the roof ready forĀ  adding tile and slate images. Do not use this menu option: "Image/Roof/Panel", this is for panelled roofs only. If it is ticked, you must select it again to un-check it.
    Then do the following:
    1. Select "Image/Roof/Solid Roof/Draw"
    2. Then select "Image/Roof/Solid Roof/Roof Texture" and choose the tile image you wish to show.
      If the above does not work, move to option 2 below..
  2. Corrupt image or and image with incorrect file extension.
    1. Resolution: Move the entire contents of the tile "Solid Roof" folder from here:
      C:\comfortable\Conservatories\data\bitmaps\SolidRoof, to elsewhere on your computer.
    2. Copy back one of the original images and then load the software and see if you can see it. If you can, copy the images back one at a time until you find the offending item(s) and then delete the corrupt items.
      If the above does not work the try the following..
  3. You may have a video issue. Please view this FAQ entry:
    I get to the panels screen and my 3D conservatory does not display? Follow the instructions on this FAQ page explaining how to turn off hardware acceleration.

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Last update: 2009-08-17 14:44
Author: Comfortable Support
Revision: 1.1

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