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ComfortableConservatories » Generic issues across versions
ID #1003
I get to the panels screen and my 3D conservatory does not display?
This is often due to a customers integrated onboard video, plugin video adapter or the OpenGL video drivers (or lack of them) installed on their computer.
Soultion:
Any of the following can help with this issue. Please try them in the order listed until your software functions correctly.
- Start by disabling advanced OpenGL calls from ComfortableConservatories. On the first screen you see when opening the software (the one with 'New Quote', 'Edit Quote' and 'Edit Order', you will see the 'System Set up' button at the bottom of the screen
- Left-click on the 'System Set up' button and you will see the 'Setup' dialogue.
- Within the 'Setup' dialogue you will see an area titled 'Open GL' and within this area you will see a 'Hardware Acceleration' checkbox that will be ticked. Un-tick this checkbox.
- Press the 'OK' button on the 'Setup' dialogue and proceed to add a conservatory as before. More often than not this will resolve this type of issue.
If the above does not resolve your issue, you may need to update your video drivers for your computer. You will need to contact your hardware vendor for more information on the hardware within your computer and where to obtain the correct drivers for it.
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Related entries:
- Dongle Error code 01, what does it mean?
- Dongle Error code 028, what does it mean?
- How do I add my own company logo and / or information?
- How do I define my default conservatory options for panels, brick images etc?
- How do I define my default conservatory options for panels, brick images etc?
Author: Comfortable Support
Revision: 1.9
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