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Comfortable Software Support & Support Contracts
Since October 2007 all ComfortableSoftware products come with 30 days free software support* from the day you receive the software. Thereafter support is available at £35 (ex VAT) per call or by taking out a support contract with ComfortableSoftware.
When purchasing a support contract (and for the initial free 30 Days software support*) you will be given a unique support identifier code which must be quoted to a Comfortable Support technician when calling.
Annual support contracts are available at the cost of £195 (ex VAT) per 12 months and entitles you to 12 support instances within the 12 month period. This charge covers 1 ComfortableSoftware product only, however you can add extra ComfortableSoftware products to the contract at a cost of only £50 (ex VAT) each.
Please note: Only the latest versions of our software products are supported, which are:
ComfortableConservatories v4 (Both UK & North American versions),
ComfortableStyle v1 (Both UK & North American versions) and
ComfortableContacts v1. Customers with previous software versions, can upgrade each of their products to the latest version for an exceptionally low cost, please call us for details on
+44(0)845 2 30 30 13. For a list of unsupported ComfortableSoftware packages please
click here.
Services covered by the annual ComfortableSoftware support Contract
Access to support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin Software International Ltd. (hereafter Merlin), ComfortableSoftware software version in Merlin approved methods and processes of operation.
Access to support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin, ComfortableSoftware software version in Merlin approved methods and processes of operation.
Access by support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin, ComfortableSoftware software version in Merlin approved methods and processes of operation.
Access to support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin, ComfortableSoftware software version in approved methods and processes of operation.
Please note Merlin approved communication software of the version as may be time to time will be required. This is not supplied or maintained by Merlin unless detailed by separate contract. Direct phone line access (not through an exchange) will need to be within accessible range of all equipment to be supported by this method.
As may be made available from time to time, for the modules and options purchased excluding customized software. Please note additional data setup and training may be required, which will be charged by separate contract at the then prevailing Merlin rates.
When available software updates are made available via our website only. Customers who have provided valid email addresses will be notified automatically if said updates are ready for download. Software updates may also be provided from time to time via the inbuilt software update feature.
In all cases an internet connection is required to retrieve any updates.
Please note: Merlin reserves the right to require the training of any individual who Merlin deem cannot be supported remotely and to withdraw support from the areas defined until such standards as Merlin deem necessary has been achieved.
Times of access are available from Merlin and may vary from time to time without notice.
* Software support covers the current ComfortableSoftware products only.
We do not supply third-party application support, operating system support or hardware support.
The following are among those services expressly not covered by this contract
That is where the compiled programming code shall be required to be altered.
Other than supporting client personnel where such options and training have been purchased by separate contract.
Where site visits are required by the client these days are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.
All time for the purposes of general consultancy are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.
All time for the purposes of general consultancy are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.
No software other than ComfortableSoftware products will be supported under this contract.
Merlin only supports ComfortableSoftware products, general use of any operating system will not be supported under this contract. Merlin assumes that clients have a workable understanding of their computer and operating system.
No hardware, associated cabling, operating software or utilities are covered under this support agreement.
We are sorry we are no longer able to offer support on these previous ComfortableSoftware product versions:
- ComfortablePlanner v1
- ComfortableConservatories v3 (all versions)
- ComfortableConservatories v2 (all versions)
- ComfortableConservatories v1 (all versions)
- DigitalConservatories v4 (all versions)
- DigitalConservatories v3 (all versions)
- DigitalConservatories v2 (all versions)
- DigitalConservatories v1 (all versions)
- CaliburnConservatories (all versions)
- Just Picture IT (all versions)
- Style v3 (all versions)
- Style v2 (all versions)
- Style v1 (all versions)
- ComfortableStyle v1 - Pocket Edition
- PocketStyle v3 (all versions)
- PocketStyle v2 (all versions)
- PocketStyle v1 (all versions)
Only the latest ComfortableSoftware products as detailed at the top of this page are supported to those holding a valid support contract. We have fantastic offers available for those who wish to upgrade their product and take out a support contract. Call us on
+44(0)845 2 30 30 13 for more details.
The ComfortableSoftware FAQ has answers to many issues that you may have with previous versions of our software, it is located here:
http://www.comfortablesoftware.com/faq/
Should you have any further questions regarding our support options please contact us.
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The content of this website is © 2000-2010 Merlin Software International Ltd, except where otherwise stated.
